FERCAM customer satisfaction survey 6 steps covering overall experience, loyalty, service aspects, sustainability awareness, and open feedback General experience Think about your most recent interactions with our team and services Overall, how would you rate your experience with FERCAM Transport services? (1 = Poor, 5 = Excellent) 1 2 3 4 5 Recommendation How likely are you to recommend FERCAM to a colleague or business partner? (0 = Not at all likely, 10 = Extremely likely) 1 2 3 4 5 6 7 8 9 10 Service quality Please rate the following aspects of our service from "Poor" to "Excellent" Value for money — our services offer adequate value relative to cost Poor Fair Good Very good Excellent Responsiveness — our team provides timely, proactive updates Poor Fair Good Very good Excellent Staff quality — our team is courteous, prepared, and flexible Poor Fair Good Very good Excellent Documentation — we provide correct and complete transport documents Poor Fair Good Very good Excellent Problem-solving — we handle peak periods and urgent requests effectively Poor Fair Good Very good Excellent Sustainability Which of our environmental initiatives are you aware of? Intermodal service Yes No Alternative fuels (HVO, LNG and BIO LNG) Yes No ELECTRIC trucks Yes No LED / solar panels / energy-efficient buildings Yes No Which of our social initiatives are you aware of? ECHO Labs Yes No “Women in logistics” & inclusive culture inititives Yes No Online presence Rate how actively you follow us on linkedin, social media, or our website (1 = not at all, 5 = a lot) I follow FERCAM on social media (e.g. LinkedIn) or visit our website for updates 1 2 3 4 5 Open feedback Any specific feedback or areas for improvement? What's working well, and where can we do better? Your input directly shapes how we work. Share your thoughts here… Codice di sicurezza reload captcha Conosco e accetto le regole sulla privacy Desidero ricevere informazioni e comunicazioni su FERCAM Invia la richiesta
