instaFERCAM
Your digital platform for FTL road transport bookings
instaFERCAM is FERCAM's online platform for booking Full Truck Load (FTL) road transport quickly and transparently. You can check availability, view prices and place orders in a structured way, whenever it suits you.
instaFERCAM works alongside FERCAM's operational and sales teams: it speeds up the routine, but never removes the people. Whenever you need a hand, we are one message away.
This page brings together everything to get you started and confident on the platform. You will find a welcome video, short tutorials, answers to the most common questions and direct contacts.
instaFERCAM works alongside FERCAM's operational and sales teams: it speeds up the routine, but never removes the people. Whenever you need a hand, we are one message away.
This page brings together everything to get you started and confident on the platform. You will find a welcome video, short tutorials, answers to the most common questions and direct contacts.
Start here
Welcome to instaFERCAM
Jalna and Noemi walk you through the platform in this short welcome video: what instaFERCAM does, where to find things and how the team supports you.
instaFERCAM access and first order
1. Registration and access
Once your account is created, you receive an activation email with your login details. Did not get the email, or having trouble signing in? Contact our support team (details at the bottom of the page) and we will unlock access for you.
Once your account is created, you receive an activation email with your login details. Did not get the email, or having trouble signing in? Contact our support team (details at the bottom of the page) and we will unlock access for you.
2. Your first booking
After logging in you can:
- select your route and transport details
- check availability and pricing, where applicable
- complete and submit your booking.
After logging in you can:
- select your route and transport details
- check availability and pricing, where applicable
- complete and submit your booking.
Quick tutorials
Short, task-focused clips to help you find your way around. Watch the one you need, when you need it.
Frequently asked questions
Account and access
How long should my password be?
At least 12 characters, including one number and one special character.
Can I add more users?
Yes. A single company profile can hold more than one user.
At least 12 characters, including one number and one special character.
Can I add more users?
Yes. A single company profile can hold more than one user.
Booking a shipment
How do I book a spot shipment?
Select your route, dates and shipment details. If a spot price is available for that lane, it appears during booking and you can confirm it online. If no spot price shows for your route, contact your FERCAM representative or the instaFERCAM support team and we will help.
How do I book a contracted shipment?
If you have an agreed rate with FERCAM, whether it is bookable online depends on how the contract is set up in the system: contracted lanes that are already live appear under Fixed routes > Custom agreements and can be booked directly in other cases, bookings are still handled by email or direct contact for now Not sure whether your contracted rates are online yet? Ask your FERCAM sales or operational contact.
How do I request an offer?
Open the dedicated section in your Dashboard and submit your request there.
Do I have to enter the details of a recurring shipment every time?
No. For recurring shipments the portal saves your details automatically. Next time you simply adjust the loading or delivery information.
Select your route, dates and shipment details. If a spot price is available for that lane, it appears during booking and you can confirm it online. If no spot price shows for your route, contact your FERCAM representative or the instaFERCAM support team and we will help.
How do I book a contracted shipment?
If you have an agreed rate with FERCAM, whether it is bookable online depends on how the contract is set up in the system: contracted lanes that are already live appear under Fixed routes > Custom agreements and can be booked directly in other cases, bookings are still handled by email or direct contact for now Not sure whether your contracted rates are online yet? Ask your FERCAM sales or operational contact.
How do I request an offer?
Open the dedicated section in your Dashboard and submit your request there.
Do I have to enter the details of a recurring shipment every time?
No. For recurring shipments the portal saves your details automatically. Next time you simply adjust the loading or delivery information.
After booking: tracking and documents
Where can I find all my portal bookings?
In your Dashboard, under Orders in the left-hand menu.
Where do I find the CMR, POD or customs documents of a booking?
Open your Dashboard and go to Orders Select the transport order Under the Tracking code heading, open Proof of Delivery Download the CMR, POD and customs documents from there
Where can I see the tracking of a shipment?
1. Go to the Control Tower section of your Dashboard
2. Find the transport and click Details
3. The map shows where the truck is during transit
Can I cancel a booking?
Yes. Please note that cancellation charges may apply depending on timing.
In your Dashboard, under Orders in the left-hand menu.
Where do I find the CMR, POD or customs documents of a booking?
Open your Dashboard and go to Orders Select the transport order Under the Tracking code heading, open Proof of Delivery Download the CMR, POD and customs documents from there
Where can I see the tracking of a shipment?
1. Go to the Control Tower section of your Dashboard
2. Find the transport and click Details
3. The map shows where the truck is during transit
Can I cancel a booking?
Yes. Please note that cancellation charges may apply depending on timing.
Availability, pricing and what is not online yet
Why don't I see my usual route or price?
Some routes, services and pricing models are not available online yet.
When that happens, contact your FERCAM representative or our support team and we will take care of the booking.
Can I keep booking by email?
Yes. If you prefer email booking or need additional process steps, our teams continue to support you as usual.
Do you offer system integrations (TMS / ERP)?
Integration options are under evaluation. If your company needs one, let us know through the feedback form so we can factor it into our roadmap.
What if I need customs support or extra documentation?
Some services and document workflows are not fully integrated yet. Our operational teams remain available to handle these needs directly.
Some routes, services and pricing models are not available online yet.
When that happens, contact your FERCAM representative or our support team and we will take care of the booking.
Can I keep booking by email?
Yes. If you prefer email booking or need additional process steps, our teams continue to support you as usual.
Do you offer system integrations (TMS / ERP)?
Integration options are under evaluation. If your company needs one, let us know through the feedback form so we can factor it into our roadmap.
What if I need customs support or extra documentation?
Some services and document workflows are not fully integrated yet. Our operational teams remain available to handle these needs directly.
Share your feedback
Your experience shapes instaFERCAM. Whether you are just exploring the platform or booking with it every week, tell us what works and what we can do better.
Need help? Contact us!
For support, training or a short walkthrough of the platform, reach out any time:
instaFERCAM Support, FERCAM Austria: austria.instafercam-support@fercam.com
Our operational and sales teams are also on hand to assist you directly.
instaFERCAM Support, FERCAM Austria: austria.instafercam-support@fercam.com
Our operational and sales teams are also on hand to assist you directly.
