Frequently asked questions
Here you can find answers to all common questions. You did not find the answer to your problem?
Do you deliver on Saturdays?
Our deliveries take place from Monday to Friday. For special needs it is possible to request a delivery on Saturday, which however must be agreed in advance with the sender.
Can I collect a package at a FERCAM branch?
Yes, to change the delivery method, you can contact the sender, the company where you made the purchase, or contact the branch where the goods will be collected, which will then transmit the information to the sender. Here you can find all the contacts of our branches.
How can I change the delivery address or my telephone number associated with the shipment?
To change the recipient details, such as delivery address or telephone number, you can contact the sender, the company where you made the purchase, as the company itself must authorize these changes.
I need proof of delivery for my shipment (POD, CMR, Bolla). Where do I find it?
There are two ways to have these documents, depending if you are a company or the final recipient.
- I am a company: Proofs of delivery are available in your personal area of the myFERCAM portal. If it is not available, you must request it from your competent branch. Here you can find all the contacts of our branches.
- I am the recipient - a copy of the document should already have been issued to you. If you lost it or need an additional copy, you can request it directly from the sender.
Where can I find the customs documents relating to my shipment?
My shipment could not be delivered and is now in a FERCAM warehouse. What should I do?
If your shipment is in storage at one of our branches, it means that a delivery attempt has been made but was not successful. The goods will therefore remain in our warehouse until we receive new information. To unlock the shipment, contact the sender, or the company where you made the purchase to agree on a new delivery date.
My goods have been damaged. Who can I talk to?
- if you are the sender of the shipment you can contact your reference branch and ask for the Goods Security Officer. Here you can find all the contacts of our branches.
- if you are the recipient of the goods you must contact the sender
I need to contact the FERCAM branch closest to me, where can I find the contacts?
Who is my sales representative?
I would like to work at FERCAM. How do I apply?
You can find out more about FERCAM, consult all the job offers and apply directly online on the Work with us page. If you do not find a position in line with your profile, we recommend that you keep an eye on our site, since vacancies are constantly updated.
I would like to send a feedback on your service.
What is your certified email address?
Our certified email address (PEC) is firstname.lastname@example.org.
Quotes and information on services
I would like to receive a quote for a shipment, how do I do it?
What types of goods do you transport?
In FERCAM we transport any type of goods, with the exception of live animals. For more information, you can contact your sales representative or the branch closest to you. Find all the contacts of our branches, on the page Our branches.
What is the size limit for shipping goods with FERCAM?
What are the delivery times for a shipment?
Delivery times vary based on many factors. To receive a more precise estimate, you can contact your sales representative.
I have to ship goods abroad. What documents do I need for customs clearance?
Tracking & Tracing
What is tracking & tracing?
How do I know where my goods are?
- If you have a FERCAM tracking number (FERCAM shipping codes have this format: AB21123456) you can receive information on the status of your shipment by entering the number on the dedicated page.
- If you have placed an order with Mondo Convenienza, Decathlon, Amazon, Leroy Merlin, Produce Shop, Agrieuro, Montefioredesign or MBK and you do not have a FERCAM shipping number, you must request it to the sender.
Why is tracking not working? A message says that the shipment was not found
If you have problems with tracking your goods, please make sure you entered the tracking code correctly. FERCAM shipping numbers consist of two initial letters, the reference year and other 6 numerical digits (for example: AB21123456). Make sure you have entered the tracking number in this format, without spaces. If you do not have a tracking number in this format, please contact the sender, who can provide it to you.
I cannot log in to the myFERCAM portal. What can I do?
I am a new customer and I need the login credentials to myFERCAM portal
If you are a new customer and need to receive your myFERCAM login credentials, you can contact your sales representative or the customer service of your branch. Here you can find all the contacts of our branches.
Can I request a collection online?
Sure, you can enter a collection request by logging in to the myFERCAM portal.
How can I book or view a collection?
I need to change my bank details. Who can I talk to?
Suppliers can communicate the change of their bank details by sending an email to this address: email@example.com
I have received an incorrect invoice. Who can I talk to?
How can I get a copy of the invoice?
Who should I send the invoice to?
If you are an Italian supplier, it is not necessary to send the invoice, as they are managed through electronic invoicing. If you are a foreign supplier, you can send your invoice to firstname.lastname@example.org.
My invoice has not yet been paid. Who can I talk to?